December Newsletter

The NLH newsletter is now available at http://www.library.nhs.uk/forlibrarians/communication/newsletter

Thanks
Colin

Launch of CKS and MY Library

The National Library for Health will be formally launching the Clinical Knowledge Summaries (CKS) and My Library service on the 11th January 2007. The event will be showcasing actual service improvements that Healthcare Professionals can benefit from today, whilst highlighting the integral role the national librarian network will play in making these changes a success.

The launch event is by invitation, but copies of the presentations will be made available for download shortly after the event.

With regards
Colin

Problems accessing Athens protected resources from NHSNet sites

Dear all,

We have received a a number of reports about problems accessing Athens protected resources from NHSnet sites today. As such, I have reported this problem to the NLH development team and to the Eduserv helpdesk too. As soon as we hear anything I will let you know. Andy Richardson and I will also notify the Lis-Medical and NCCG lists about this problem.

Best wishes
Ingrid Evans

Digital Library Service Manager - National Library for Health
Email: ingrid.evans@nhs.net
Mobile: 07979711909
Web: www.library.nhs.uk

helpdesk/support

Ingrid Evans and Andy Richardson are the newly appointed NLH Digital Library Service Managers. They are currently going through induction, but have eagerly started their work. A priority area is to establish an NLH helpdesk/support system and an assessment of our needs and options are being drafted.Until the NLH helpdesk is established, please feel free to contact either Ingrid or Andy with any NLH related technical difficulty and they will try to resolve these. A page will shortly be available on the 'for librarians' detailing what steps service managers need to take to seek help/support. There are currently three areas for help/support:

1. NLH resources and service will be managed by Ingrid and Andy
2. The NCCG mailing list remains the forum for reporting NCCG issues (i.e. for Proquest, MyiLibrary, Dialog, Images MD and BioMed Central issues)
3. Local technical issues are managed by SHA leads or IT managers (as appropriate)

If you are not sure who to report to, the Service Managers will point you in the right direction or refer issues for you.When contacting Ingrid or Andy, the same rules apply as with any helpdesk, i.e. please provide as many details as you can to help resolve your issue e.g. details of error messages, the specific resource details, how and where you are accessing the resource from (home or work) and how long you have experienced difficulty.Although we do not wish to stop people emailing technical issues to general email lists, this may not be the quickest way for the Digital Service Managers to offer help/support.

Ingrid's and Andy's emails are:

Ingrid Evans - ingrid.evans@nhs.net
Andy Richardson - andy.richardson2@nhs.net


Thanks
Colin