LibQUAL+ pilot

The LibQUAL+ pilot has now begun across 9 health library services and an independent health library. LibQUAL+ is a survey instrument produced by the Association of Research Libraries in the United States, which aims to enable libraries to solicit, track, understand and act upon users' opinions of service quality.

The project aims to:

1. Assess the capacity to ‘solicit, track and understand’ customer expectation.
2. Assess the questionnaire as a tool for service planning and development.
3. The potential for use by independent health libraries.

For more information go to http://www.library.nhs.uk/forlibrarians/libqual