User needs study

Following a competitive tender, TFPL have been commissioned to run a user needs study for NLH. They have started by gathering information needs and usage studies - thanks to librarians who responded. The next stage is to talk to NHS staff directly. A pilot will start shortly, based in 3 SHAs around the country, probably focusing on managers and healthcare assistants. Two librarians joined the Project Group this week: Gwen Giles from the Good Hope Hospital NHS Trust and Liz Osborne from Redbridge PCT.